Refund Policy

This policy applies to purchases made directly from PhiBer Manufacturing. Nothing in this policy limits any rights or remedies available under applicable law.

Warranty Claims and Product Issues

Products may be covered by a warranty provided by PhiBer Manufacturing or the applicable product manufacturer. Warranty coverage and terms vary by product.

To submit a warranty claim, please contact PhiBer Manufacturing with your order number or other proof of purchase, a description of the issue, and photographs or other supporting information where reasonably requested. PhiBer Manufacturing will assess the claim and make reasonable efforts to facilitate approved warranty claims with the applicable manufacturer.

Products that arrive damaged, defective, or different from what was ordered should be reported as soon as reasonably possible. Approved returns resulting from a product defect, shipping damage, or an error by PhiBer Manufacturing will not be subject to a restocking fee. PhiBer Manufacturing will also cover reasonable return-shipping costs for these approved returns.

Non-Warranty Returns

A request to return an eligible product for a reason unrelated to a warranty claim, defect, shipping damage, or PhiBer Manufacturing error must be submitted within 30 days after delivery.

To be eligible for return, a product must be:

• Unused and uninstalled;
• Complete, with all components and documentation;
• In its original condition;
• In resalable condition; and
• In its original packaging, where applicable.

Return approval is required before a product is shipped back to PhiBer Manufacturing.

Return Authorization

If a return is approved, PhiBer Manufacturing will provide a Return Merchandise Authorization (RMA) number and return-shipping instructions. Where a return label is provided, the customer must use that label unless PhiBer Manufacturing authorizes another shipping method in writing.

Returns sent without authorization, without the assigned RMA number, or by an unauthorized shipping method may be refused or delayed. Return authorization does not guarantee a refund, as all returned products remain subject to inspection.

Return Shipping and Restocking Fees

For approved non-warranty returns, the customer is responsible for return-shipping costs. If PhiBer Manufacturing provides the return label, its cost will be deducted from the refund.

PhiBer Manufacturing may apply a restocking fee of up to 15% of the product’s purchase price where reasonable processing, inspection, repackaging, or restoration is required. The applicable fee will be communicated during the return process whenever it can reasonably be determined in advance.

Original shipping and delivery charges are non-refundable on non-warranty returns. If an order received free or discounted shipping, PhiBer Manufacturing may also deduct the actual outbound shipping cost from the refund.

No restocking fee or shipping deduction will apply where the return results from an approved product defect, shipping damage, or an error by PhiBer Manufacturing.

Inspection and Refunds

All returned products will be inspected before a refund is issued. Products that are used, installed, incomplete, damaged after delivery, or otherwise not in resalable condition may receive a reduced refund or be refused.

If a return is refused following inspection, PhiBer Manufacturing will explain the reason and may arrange to send the product back at the customer’s expense.

Approved refunds will be issued to the original payment method, less any applicable shipping costs and restocking fees. Please allow up to 10 business days after inspection for PhiBer Manufacturing to process the refund. Additional processing time may be required by the customer’s financial institution.