Frequently Asked Questions

Orders & Payments

What payment methods do you accept?

We accept all major credit cards and other common payment methods.

Can I change or cancel my order?

Orders can be modified or cancelled if they haven’t been processed yet. Please contact us as soon as possible.

Do you offer discount codes?

We occasionally offer discounts during promotions & special events.

Is my payment information secure?

Yes, all payments are processed securely using industry-standard encryption.

Can I place multiple orders at once?

Yes, you can place as many orders as you like using our online store.

Can I use more than one discount code per order?

Whether you can use more than one discount code depends on whether or not the promotion is stackable. If your checkout accepts both discount codes, then you are welcome to use more than one discount.

Do you offer installment payments or financing?

We do not currently offer installment on our store.

Do you accept international credit cards?

Yes, most international cards are accepted, but please check with your provider.

Why was my payment declined?

Payments may be declined due to incorrect information, insufficient funds, or security checks. Contact your bank for details.

Shipping & Delivery

How long does shipping take?

Shipping times vary by location and shipping method. Most orders arrive within a few business days

Do you ship internationally?

Yes, international shipping is available to select countries.

Do you offer express shipping?

Yes, expedited shipping options are available at checkout.

Can I change my shipping address after placing an order?

You can update the address only if the order has not been processed or shipped.

How much does shipping cost?

Shipping costs vary based on location, weight, and selected shipping method.

Do you offer free shipping?

Free shipping may be available on orders during special promotions.

How can I track my order?

Once your order ships, you’ll receive a tracking number via email.

What if my package is lost or damaged?

Contact our customer service team, and we will help resolve the issue.

Can I combine multiple orders into one shipment?

Orders placed separately will typically be shipped individually. Contact us ASAP if you wish to combine orders.

Returns & Exchanges

What is your return policy?

Returns are accepted within 30 days for items in original, unused condition.

How do I start a return or exchange?

Contact customer service for instructions on returning or exchanging your order.

Do I have to pay for return shipping?

Return shipping policies vary. Please follow the instructions provided by customer service.

Can I return sale items?

Return eligibility for sale items may vary. Check our return policy for details.

How long does it take to process a return?

Returns are usually processed within a few business days of receipt.

What if I received the wrong item?

Contact support immediately, and we will arrange a replacement.

Can I return an item after the return period?

Returns after the specified period are generally not accepted.

Can I return gift items?

Yes, returns of gift items follow the same return policy as regular purchases.

Do I need a receipt to return an item?

A proof of purchase is usually required to process returns.

Product Information

Are your products true to the photos on the website?

We strive for accuracy, but colours & sizes may vary slightly due to screen settings, and or multiple uses of images similar items with different sizes.

What materials are your products made from?

Product materials are listed in the description.

Do your products have warranties?

Some products may include warranties. Check the product description for details.. or reach out to support

Do you restock items that are sold out?

Popular items are restocked when possible. If a vendor discontinues a product, it will often show as 'sold out,' meaning that it is unavailable for purchase.


Do you sell Chem Handlers?

No, we do not sell Chem Handlers, but we do sell our own PhiBer DASH chemical induction system which you can find here.

Do you sell Banjo Liquid Handling products?

Yes, we sell all Banjo Liquid Handling catalogue items. We are an official Banjo Liquid Handling distributor.

Do you sell Green Line Hose & Fittings product?

Yes, we sell many Green Line Hose & Fittings catalogue items. We are an official Green Line Hose & Fittings distributor.

Do you sell TerreMax product?

Yes, we sell many TerreMax catalogue items. We are an official TerreMax distributor.

Do you sell PhiBer DASH product?

Yes, we sell many of the DASH trailer KITs on our store. We also have a configurator that allows you to build and purchase full trailer configurations.

Account & Support

Do I need an account to order?

No, you can checkout as a guest or create an account for convenience.

How do I contact customer support?

Reach us via email or the contact form on our website.

What are your customer support hours?

Support is available during regular business hours. Monday - Friday, 8 AM - 5 PM CDT.

How long does it take to get a response?

Responses are usually sent within 24–48 hours.

Can I speak to someone on the phone?row

Phone support is available. Give us a call at 1 866 264 8030

What if I have another question not listed here?

Contact customer support, and we will be happy to assist.

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Company Overview & Mission

What is PhiBer Manufacturing?

PhiBer Manufacturing is a Canadian company that designs and manufactures innovative, efficient farm equipment for agricultural operations.

When was PhiBer Manufacturing founded?

PhiBer Manufacturing was founded in 1996 by Phil Friesen and Harvey Bergen in Crystal City, Manitoba, Canada.

What is the mission of PhiBer Manufacturing?

The company’s mission is to design practical, reliable, and innovative farm equipment that solves real-world challenges for farmers.

What values guide PhiBer Manufacturing?

Innovation, efficiency, reliability, and customer-centric design are the core values guiding PhiBer Manufacturing.

Products & Innovations

What products does PhiBer Manufacturing make?

PhiBer Manufacturing produces a range of agricultural equipment, including the DASH sprayer loading system, hay stacking equipment, Gladiator and Centurion earth-moving tools.

What is the DASH Sprayer Loading System?

DASH is a modular trailer system designed for efficient chemical handling and application on farms.

What innovations has PhiBer Manufacturing introduced?

PhiBer has developed award-winning innovations such as the Drone Carrier, DASH chemical trailer system, Pitch Adjustable Tilt Kit for Gladiator earth moving equipment, and other patented agricultural solutions.

Community

How does PhiBer Manufacturing support the local community?

PhiBer invests in Crystal City by creating jobs, supporting local suppliers, participating in community events, and giving back to charities.

Has PhiBer been involved in local charitable initiatives?

Yes, PhiBer has partnered with organizations like Adult & Teen Challenge, raising funds and providing support to community programs.

Global Presence

Where does PhiBer Manufacturing operate?

The company is based in Crystal City, Manitoba, Canada, has a US company, and is currently operating in Australia.

Who are PhiBer Manufacturing’s customers?

PhiBer serves farmers, agricultural businesses, and equipment distributors seeking reliable and innovative farm solutions.