Shipping policy
Shipping Policy
Order Processing
Orders containing only in-stock products are normally processed and dispatched within one business day. Orders requiring freight arrangements, special handling, order verification, or additional documentation may require more processing time.
Orders containing both in-stock and backordered products may be held until all products are available or shipped in portions at PhiBer Manufacturing’s discretion.
Except for carrier or government charges arising after dispatch for which the customer is responsible under this policy, customers will not be charged more than the order total accepted at checkout unless they approve an additional charge.
Business days exclude Saturdays, Sundays, and statutory holidays observed by PhiBer Manufacturing.
Shipping Destinations and Delivery Estimates
PhiBer Manufacturing ships within Canada and to select international destinations. Available destinations and shipping methods are displayed at checkout. If no shipping option is available for a particular destination or product, please contact PhiBer Manufacturing to determine whether delivery can be arranged.
In-stock parcel orders are normally dispatched within one business day and generally arrive within three to five business days after dispatch. Delivery time depends on the destination and shipping service selected.
Freight, remote-location, international, backordered, and built-to-order shipments may require additional time. Any delivery date or transit time provided at checkout, on a product page, or in an order confirmation is an estimate unless PhiBer Manufacturing expressly confirms otherwise in writing.
Shipping Options and Rates
Available shipping options and applicable charges will be presented at checkout where possible. Shipping availability, rates, and transit times depend on the products ordered and the delivery location.
Rates displayed for LTL (Less Than Truckload) and other freight shipments are estimates based on the information available when the order is placed. Additional charges may apply for services or circumstances not included in the original estimate, including:
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Residential, farmyard, or limited-access delivery;
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Liftgate service;
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Delivery appointments;
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Address corrections;
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Redelivery or storage;
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Remote-location surcharges; and
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Incorrect or incomplete delivery information.
If the final freight charge exceeds the amount paid or authorized at checkout, PhiBer Manufacturing will contact the customer for approval before dispatching the order. If the revised freight charge is not accepted, the customer may cancel the affected products without penalty, except where separate cancellation terms for custom, special-order, or built-to-order products were disclosed before the order was placed.
Nothing in this section limits any cancellation rights available under applicable law.
Delivery Information
The customer is responsible for providing an accurate delivery address, contact information, and complete delivery instructions. The customer is also responsible for identifying any special delivery requirements before the order is dispatched.
Additional carrier charges resulting from inaccurate or incomplete information, unavailable recipients, refused delivery, or undisclosed delivery requirements may be invoiced to the customer where permitted by applicable law.
Shipment confirmation and available tracking information will be provided when an order, or a portion of an order, is dispatched. Some freight shipments may not provide conventional parcel tracking.
Estimated transit and delivery times are provided by the carrier and are not guaranteed. PhiBer Manufacturing is not responsible for delays resulting from carrier operations, severe weather, customs processing, or other circumstances beyond its reasonable control.
Products that arrive damaged, incomplete, or different from what was ordered should be reported to PhiBer Manufacturing as soon as reasonably possible. Claims and returns will be handled in accordance with PhiBer Manufacturing’s Refund Policy and any applicable carrier requirements.
Backordered and Built-to-Order Products
Estimated ship dates for backordered, custom, special-order, and built-to-order products are based on the information available when the order is placed. These estimates may change due to production schedules, supplier availability, freight conditions, or other circumstances.
PhiBer Manufacturing will notify the customer of material changes where reasonably possible.
Standard backordered products may be cancelled before dispatch if the estimated ship date is extended by more than four weeks beyond the estimate provided when the order was placed.
Custom, special-order, and built-to-order products may be subject to separate cancellation terms disclosed on the applicable product page, configurator, quote, or checkout before the order is placed.
Nothing in this policy limits any additional cancellation rights available under applicable law.
International Orders
Orders delivered outside Canada may be subject to import duties, taxes, brokerage fees, customs-clearance charges, or other government or carrier charges.
Unless expressly stated at checkout, these charges are not included in the product price or shipping charge collected by PhiBer Manufacturing. The recipient is responsible for paying these charges and satisfying applicable import requirements.
International shipments may be delayed by customs authorities. PhiBer Manufacturing cannot guarantee customs-clearance or delivery dates.
Payment
Payment is normally collected when the order is placed, including for products identified as backordered or built to order.
Depending on the payment method, customer account, or agreed payment terms, an amount may instead be authorized, invoiced, or collected at a later date.
Where an order is shipped in portions, separate transaction or invoice records may be issued. Customers will not be charged more than the accepted order total unless they approve an additional charge or incur a carrier or government charge for which they are responsible under this policy.